Frontier Airlines Gate Agents Unprofessional behavior in viral video recorded

A recent incident at Frontier Airlines Check-in switch has lit controversy after a video in which the moment was recorded had become viral.

It seems that after just 30 minutes before his flight, a check-in was refused to be reinforced by the unprofessional behavior of gate agents.

A viral video that is shared on social media records the exchange and shows the rigid 60-minute check-in guideline from Frontier and the inappropriate behavior of the agents.

Frontier Airlines Gate incident

According to online reports, the passenger arrived to the check-in switch 30 minutes before departure. Frontier's guidelines demand that the passengers secure boarding passes and check bags at least 60 minutes in front of domestic or international flights.

The traveler was asked to pay a 25 dollar agent assist fee for check-in, which they were originally resisted, but offered to pay. Nevertheless, the employees denied a check-in, citing the missed deadline.

The situation worsened when two gate agents were shot who mocked over the passenger and recorded it on their mobile phones, and actions that were widely criticized as completely unprofessional.

Check-in guideline

The 60-minute limit of Frontier is stricter than competitors such as Delta (30 minutes) or southwest (45 minutes). Critics argue that this guideline, paired with fees for late check-ins or rebooking books, prioritizes income before customer support.

Regardless of politics, it is the behavior of the agents – tunting and films the passenger – which has drawn a certain anger.

The recorded discussion has reinforced the claim for better training of the staff. Frontiere emphasizes similar incidents, such as a case from 2013, in which a passenger came a minute too late.

The exact details of the video, such as B. Airport or date, do not remain verified. However, online sources pointed out that the incident took place when the man tried to go to Boston in Raleigh.

The passenger's ordeal emphasizes the need to understand the Airline guidelines. Frontier's website finds that the boarding is closed 20 minutes before departure and that the 60-minute check-in tickets for the spaces are missing.

However, the unprofessional and unnecessary behavior of the agents underlines a broader problem of customer treatment and training of the staff.

variant has contacted Frontier Airlines to get a comment and clarification for the incident.

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