Employees mock RDU passenger at Frontier Airlines Check-in :: wral.com

A video that was posted on X on Wednesday shows employees behind the check-in switch from Frontier Airlines at Raleigh-Durham International Airport, who mocks a traveler.

The video published on X comes from the “Unlimited L'S” account, which claims to be a “source of political news, crimes and social injustice”.

The story was picked up by the New York Post, in which it was reported that the traveler was a 45-year-old father home to Boston after a business trip in Raleigh. The man is not seen in the video and told the post that he did not want to be named.

According to the New York Post, the man arrived at the RDU just 50 minutes before his flight, too late to check in the electronic kiosk. Post reports that the man was surprised by a 25 dollar -agent -assist fee when he tried to check in at the counter. According to reports, the man reported: “I never fly this S ***** Airline again” after I had hit the unexpected fee of 25 US dollars.

In the video, the man claims that the agents would not have him checked in at the counter, even though he had already had a plane ticket and finally agreed to pay the fee.

In the video that was held from the cell phone's cell phone, an employee of Frontier Airlines Sweatshirt can be seen with the encounter and mocking of the man.

The man can say: “I paid a ticket … I'm here 30 minutes before my flight and you don't let me check.”

In the video, the man repeatedly tells the agent that he would pay the $ 25, but the woman behind the counter seems to imitate the man with her fingers and mock him, says: “And they thought they would climb on their flight … they think:” You will check me in. “I'm not going to.”

Another employee also begins to film, sometimes laughs at the encounter and said: “We don't have to worry.”

When the woman refuses to help the man and asks him to get out of her “personal space”, the customer replies, “” Do not do your job for a customer who has paid a plane ticket to get home. “

Wral News turned to Frontier to get an explanation and asked more about the video and the woman who saw the man mocked.

Frontier replied: “We are aware of what happened and contacted the customer directly. The people in question who work for a contractor of third parties are no longer connected to the Frontier account.”

Wral News also turned to RDU. A spokesman replied:

“The matter in question includes a certain airline and its contractor of third -party providers, who takes over the services in their name at the RDU. We postpone the airline for a comment.”

The encounter was also presented in the blog “View from the Wing”, in which the man said that the airport police answered and was “extremely polite and professional”. View from the wing reports that the man was never able to go to his flight and had to pay $ 500 to catch a Jet Blue flight.

RDU confirmed that the police were called. The airport police reacted to the ticket counter and spoke to the people involved. No further measures were required.

According to the blog, the man also turned to Indigo Partners, belonging to the Airlines Frontier to get help.