How to protect privacy when using video in insurance

If someone has suffered a violation of a person, there is a good chance that there will be video material of the event. CCTV in shops and beams, dashboard cams, smartphones and even door bell cameras record valuable evidence that can clarify errors, rationalize claims and reduce fraud.

This can be a good thing for insurance companies and policyholder. There is nothing better than quality, recorded video to shine the truth in a situation, especially when it is time to submit and process a claim.

The industry has always based on documentationReview and collection of evidence Assess claimsWhether for car accidents, personal injury, theft and loss, damage to property or liability. With the further development of digital technology, video – including video in public locations – has become an important instrument and offers insurers improved accuracy and efficiency of claims.

In addition, customer expectations have developed. Policyholder now require a faster and more efficient service. Digital video can increase customer satisfaction by accelerating the processing of damage cases and reducing disputes. Many insurers have presented mobile apps with which customers can submit video magazine for damage, which eliminates the need for elongated paperwork and personal reviews.

The hidden video risks in the insurance

The explosion of digital videos means that insurers now treat more personal data (PII) than ever before. Each film material can contain sensitive details on policyholders, applicants and even unpolished viewers – faces, license plates, addresses and other private data that, if they are false, can lead to data protection violations, compliance errors and complaints.

With this scenario for personal injury, there are certainly videos that record the accident. The same video also contains pictures of people, places and information that have nothing to do with each other – and could be sensitive.

However, innovative AI-powered editorial solutions can help insurers to maintain privacy and to follow data protection laws, e.g. B.:
● The GDPR in Europe writes strict control over personal data, including video images.
● Canadas Pipeda forced similar data protection requirements.
● The United States quickly picks up, with laws at the state level such as the CCPA (California Consumer Privacy Act) and the TDPSA (Texas Data Privacy and Security Act), which impose severe fines for non -compliance.

The insurers also face an operational challenge: by sorting a huge amount of videos to determine what is relevant for a claim and what needs to be protected, is time -consuming and inefficient. An automated solution can help insurers accelerate damage processing – to improve business performance and increase customer satisfaction.

Protection of video data

It's not just about the processing that benefits from the use of videos. Fraud detection, risk assessment, remote inspections and training are improved by using videos. For example, a video rating on a video base can identify structural weaknesses, fire hazards or security violations so that insurers can adapt the cover and pricing accordingly.

But all this video – some of them from public sources, some of which have been generated on site – provides data. Legislators around the world increasingly regulate how companies have to deal with data.

In all of these cases, companies must protect personal information in the data they collect in the regulations. When it comes to insurers and videos, this contains personally identifiable images and information about policyholders and applicants as well as the surrounding people who happen to appear in the collected video. But how do companies protect in all the video that protects?

How insurance depends on the data protection processing of privacy

The solution is to quickly anonymize video data. To digitally reduce the personally identifiable information from viewers before the video is used for claims or processes, and certainly before sharing the video with other parties.

The video editorial team is important to protect privacy and comply with regulations, for example also necessary to minimize liability. Unmarried video, which accidentally reveals personal details, could lead to complaints, regulatory punishments and the sub -supreme confidence of the policyholder.

It also helps to protect confidential business information, e.g. B. in film material that can contain details about security systems, company goods or private discussions. It can be used to avoid distortion of damage processing by reducing subjective factors that could influence the decision -making process. The video editorial team can prevent claims in relation to legal proceedings or public records in relation to harmful private information.

The automated selective editorial team is the only scalable solution

In the meantime, it is impractical to rely on the manual video check and to negate the advantages that should offer video. Security experts or video specialists have to comb through video feeds and use digital anonymization tools to give faces, license plates, visible computer screens and other personally identifiable information that is not relevant for a claim or parties.

For this reason, insurers are increasingly occupying the video editorial team as a company software platform in order to accelerate times. The most effective Enterprise editor -in -chief uses the progress in artificial intelligence to identify PII elements of a video quickly and automatically, e.g. B. faces, number plates, computer screens and more and then blured the personal and sensitive data in both recorded and live videos.

A platform such as Secure Redact, which can automatically personally identify information in a video feed, even contains APIs of companies so that the data protection platform can integrate into damage management and other systems.
This ability helps insurers to increase productivity, support data protection initiatives and comply with regulations. By tightening claims, companies can quickly implement a positive ROI.

While the technology is developing, insurance companies that use digital video can achieve a competitive advantage and ensure better service for policyholders and more operational efficiency. But it is not enough to use video effectively. Insurance companies must protect the privacy of those in the framework. Editorial software at the company level corresponds to the challenge.