Interface systems achieve an extraordinary net promoter number,

St. Louis, May 14, 2025 (Globe Newswire) – Interface systemsA leading managed service provider of Business Security, implementable findings and special network for companies with several locations announced a net promotor score (NPS) of 60 today, more than twice the 2024 industry average of 24.8, based on 354 organizations in 22 sectors.

NPS, a worldwide recognized benchmark for customer loyalty, categorizes the score over 50 as “excellent” and over 80 as a “world class”, according to Bain & Company. The results of the interface signal an exceptional customer loyalty in its growing national footprint.

“Our mission is simple – the locations of our customers are safer, more intelligent and easier to use,” said Brent Duncan, CEO of Interface Systems. “The achievement of an NPS of 60 validates the trust of our customers in us. We are proud of this milestone and are motivated to further increase the bar.”

Interface Systems attributes its strong representation to an unshakable focus on customer success and the following initiatives:

• Remote solution by 24/7 security processes -61% of service calls are remedied from a distance, which reduces the downtime of customers and eliminated unnecessary truck rolls.
• Extended National Field Service team-a mix of internal experts and certified partners guarantees quick support on site if necessary.
• Quarterly business reviews with corporate customers -offer feasible knowledge and complement the company's annual NPS feedback program in order to continuously improve the customer experience.

Further information on Interface Systems and its comprehensive solutions can be found at:

Via interface systems
Interface Systems is a leading managed service provider that provides some of the recognized retail, restaurant and commercial companies in the United States in the USA -including remote video surveillance, commercial security systems, business intelligence and managed network and language services -Helps reduce the risk, power supply and improving customer experiences in scaled Way. Find out more and follow us on our blog. Let it happenand further LinkedIn.

Media contact
Véronique Froment | veroniquef@bubblagency.com | +1 603-537-9248 or

Kim Velasco | kimv@bubblagency.com | +1 760-587-9916

Sources:

_1. Qualtrics XM Institute Q3 & 4 2024 US Consumer Benchmark Study
XMI_DDATASNIPTET_XMICUSTOMRATINGS-2024-1.PDF
² Qualtrics -What is a good net promoter number?

A photo that accompanies this announcement