Viral Video shows Frontier Airlines representatives refuse the service for the payment of the customer

The chaos broke out at Raleigh-Durham International Airport in North Carolina when two representatives of Frontier Airlines screamed a paying customer and released him from a check-up for his flight.

The interaction between the nameless customer, a 45-year-old married father of three years, and the border representatives began shortly before filming last Friday, according to the New York Post, which received the video that saw millions on social media.

According to reports, he appeared 50 minutes before his flight at the airport, but had not checked in online. He missed the 60-minute check-in period of the electronic kiosk, and when he approached the agent, they told him that he had to pay a late equipment fee of $ 25.

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“They all started to knock on the website,” how, not professionally or polite, “the man told the outlet.” They said: 'It was your fault not to check the website. I'm sorry, it's up to you, '”

A back and forth with the agents followed the fee and took about 20 minutes before deciding to pay them, the customer said.

“I never fly this SH-Y Airline again,” he admitted that he said before he started filming and eliminating the agents.

“Oh, you will check me in,” said the agent and apparently quoted the customer's words back to him. “I bet you were wrong.”

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“I paid a ticket,” said the man in the video.

“And you didn't pay 25 US dollars for an Agent Assist,” says the agent. “And you thought you would check in three hours later, hello?”

“And you thought you would get into your flight?” The agent repeatedly asks while he films the customer and grabs her fingers.

In the meantime, another agent can hear laughter.

“Because it is a guideline, we don't check that,” said the other agent.

According to reports, the customer reported from Raleigh, North Carolina, to Boston.

“Let me check in,” says the first agent several times.

“You literally work for an airline for which I bought a ticket,” says the customer.

The man released his frustration to the New York Post.

“It was also noteworthy for me that not a person on their side took over the professional route or the high road,” he told the outlet.

“Listen, it is my money at the end of the day, and if someone is surprised with an indictment that he is in a way unfair or unreasonable, of course you have the right to express yourself,” he said.

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The New York Post reported that he paid 500 US dollars for a Jetblue ticket to get home.

“It is not okay to be disrespectful to someone, but in my opinion I was not personally disrespectful,” he said. “I thought they were disrespectful to me because I complained about a fee that I was completely unprepared.”

Frontier said it has dropped the relationship with representatives who were not employed directly in the company.

“We are aware of what happened and contacted the customer directly,” confirmed a spokesman for the airline. “The people in question who work for a contractor of third-party providers are no longer connected to the Frontier account.”