The 86-year-old woman is waiting for a month to hold on to the Rhobell Street in the northeast of Houston

Houston, Texas (KTRK) – A woman from the northeast of Houston hopes that a call to act 13 will fix her for months.

It no longer rained in the 7700 block of the Rhobell Street in Houston for days. However, you would not know what's going on in front of Margaret Jones Straße.

“I'm just tired now,” said Jones. “At my age, 86 years old. So I call Channel 13, and I did that.”

In November, Jones remembered that she discovered the leak. A problem that looked very different five months ago.

Now not only has the amount of and escaping water have grown, it also brought sediment and mold.

“Algae before my driveway,” said Jones. “I'm not happy at all. Wait until it gets hot. We will have mosquitoes out here.”

311 records show that Jones contacted the city at the beginning of December because of the leak. City markings show that the leak is still active.

ABC13 contacted public work on Tuesday afternoon. A spokesman told us that they are working on getting more information.

A kind of problem that you want to fix more often. Mayor John Whitmire said he appointed a new director of public work five months ago to fight water leaks.

311 Data show how big a problem leak is. In the past 12 months it was the top 311 service call with more than 35,000.

The next highest garbage was missed. Waterleck was still the top service call twelve weeks ago.

In the past four weeks, however, the missing garbage has become the top 311 complaint.

Jones hopes that her service call will soon turn. After previous attempts with neighborhood problems, if she is unsolved, she hopes that a call to act 13 will do it differently.

“I call you back and tell you: 'Jesus, bless you.' I'm going to be sure, “said Jones. “I will say a prayer for channel 13, 'God, take care of channel 13 and never let it go out of the air.”

In the past, public work has announced ABC13 that it prioritizes water leak repairs based on the size of the problem and the effects of the leak.

When the leak worsens, public work calls 311 again and let them know.

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