KidDerminster midwife left with wastewater in the garden

The mother of two Kerry Haden came home from a late class at work to find a bad smell from the front yard.

On closer inspection, she found the garden with black mud and waste and called start, which told her that the problem was on the road and not the limit of Ms. Haden.

The 45-year-old said: “The smell was only hideous and I told the children that they shouldn't use the shower or the toilet because I didn't know what it was. We even started using a bucket to go to the toilet.

“Home start told me that it was on the road, so it was a job for Severn Trent. There was a lot from back and forth, but finally Severn Trent agreed that the broken pipe was on the road.

“The team then told me that they need permission to do the work from the County Council, which could take three to four months.”

Until December, Ms. Haden was announced that Severn Trent had not heard from County Council and that the work could not begin.

The problem had been done enough to use the shower and toilet family, but Ms. Haden continued to wash in the sink, since the “river” ran along the street every time they used the shower.

Severn Trent has apologized to Ms. Haden for the inconvenience.

She said: “It got to the point where the children ride the shower to the window to watch the river down the street. I continued the sink over the winter when I feared that the water would freeze and cause an accident.

“We had to let the man hole for Severn Trent discovered to rinse the chamber when I told them I have no human waste and no black mud in my front yard.”

Ms. Haden said that Severn Trent gave her a first repair date in June – 11 months after the pipe was demolished – but the company called back a week and a half later to tell her that it would be repaired in July.

Severn Trent said that it was closely worked with the Worcestershire County Council and July 7th is the earliest date on which work can take place.

Ms. Haden said: “It is completely unacceptable. I was nothing but friendly and patient towards and it feels as if they had exploited it and just thought they could push back the repair.

“Nobody should have waste in your garden for a year. I even offered to dig the street myself because enough is enough. They still take my money. I feel completely torn down.

“My garden was also spoiled and I can't afford to repair it. I worked hard for this garden. It is my well -deserved money and all of this has just caused unnecessary stress. People don't need it if life continues.”

James Finch, proactive and planned delivery advantage at Severn Trent, said: “We sincerely apologize to Ms. Haden for the inconvenience and the time when it is needed to solve this problem. We know absolutely how uncomfortable wastewater floods are and understand that this must be a worrying and frustrating time for you.

“This problem was caused by a collapsed sewage pipe at the intersection with Coventry Street, which causes a blockade. While our original application for road closure was made a mistake, which ultimately led to it was rejected, we worked closely with Worcestershire Council's Highways team.

“We would like to offer Ms. Haden again our sincere apology and thank her for her patience.”

A spokesman for the Worcestershire County Council said: “We work with Severn Trent Water to ensure that the problem is solved as soon as possible.”